Frequently Asked Questions
Your guide to shopping with XTOOL
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our cuts vary between slim and oversized fits, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene stickers are intact on swimwear and intimate apparel.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express options are available at checkout for 1-2 day delivery.
Does XTOOL offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days.
How should I care for my XTOOL garments?
To maintain the longevity of your clothing, we recommend washing in cold water and air drying. Specific care instructions are located on the internal label of each piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.